The 8 principles of quality management

1- Customer orientation
2- Leadership
3- Personnel involvement
4- Process Approach
5- Management by system approach
6- Continous improvement
7- A factual approach to making decisions
8- Mutual beneficial relationships with suppliers

MICEL - Parc d'activités STELYTEC - 42400 Saint Chamond - Tel : +33.(0)4.77.29.39.49 - Fax : +33.(0)4.77.29.39.48 - Email : info@micel.fr