Understanding the needs of the customers Satisfying their requirements Endeavouring to anticipate their future needs
Establish the strategic objectives and general direction. Strong involvement of the management team. Supply the means to achieve the objectives. Adapt the methods
Found our corporate culture on respect for the individual. Encourage autonomy, initiative, responsibility and team spirit
Manage our ressources and activites in such a way as to become the most efficient that we can
Identify, understand and manage correlating processes as a system enabling us to succeed in our objectives in the most efficient way
Found our decisions on data-base analysis and tangible information
Continuous improvement in order to reach our global objective
Interacting with our suppliers and maintaining mutual beneficial relationships, to increase our capacity to create value
The 8 principles of quality management
1- Customer orientation 2- Leadership 3- Personnel involvement 4- Process Approach 5- Management by system approach 6- Continous improvement 7- A factual approach to making decisions 8- Mutual beneficial relationships with suppliers
MICEL - Parc d'activités STELYTEC - 42400 Saint Chamond - Tel : +33.(0)4.77.29.39.49 - Fax : +33.(0)4.77.29.39.48 - Email : info@micel.fr